For transactions that are cancelled, the refunds need to be done manually by the organiser for now!


Navigate to the 'Dashboard' panel by selecting any event in the 'Event' Panel


To cancel a transaction, go to the 'Sales' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.


Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.


Email notifications will be sent to users upon the cancellation of their tickets.


Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.