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I. Fund Settlement Policy

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A. Standard Settlement Procedure

  1. Settlement Period: Funds will be settled to event organizers within 7 days following the conclusion of the event.
  2. Settlement Currency: Funds can be settled in either cryptocurrency or fiat currency, as per the preference of the event organizer.
  3. Currency Conversion: In instances where funds are collected in both cryptocurrency and fiat, we offer the flexibility to convert and settle all funds in either currency type, handling all necessary on/off-ramp procedures internally.

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B. Special Settlement Requests

  1. Frequency: Upon special request, funds can be settled on alternative schedules, such as weekly or monthly.
  2. Request Procedure: To initiate a special settlement request, event organizers must contact our finance team, providing relevant details and justifications for the altered settlement period.

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II. Refund Policy

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A. General Refund Guidelines

  1. No Standard Refunds: Given that tickets are issued in the form of Non-Fungible Tokens (NFTs), we generally advise event organizers to specify that events do not support refunds.
  2. Manual Refund Process: In exceptional circumstances where a refund is deemed necessary, we can facilitate this on a manual basis.

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B. Refund Request Procedure

  1. Initiating a Refund: Either event organizers or ticket purchasers can initiate a refund request by submitting relevant details to our support team.
  2. Verification: Our team will verify the details and circumstances of the refund request before processing.

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C. Refund Amounts

  1. Standard Refund: The standard refund amount will be the ticket price minus the payment processing fee, as payment processing fees from platforms like Stripe or CoinGate are non-refundable.
  2. Full Refund: We can facilitate a full refund, inclusive of the payment processing fee, under special circumstances. However, the cost of the payment processing fee will then be transferred to the event organizer.

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III. Contact

For any inquiries or to initiate a special settlement or refund request, please contact our support team.

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