Refund Policy

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I. Refund Policy

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A. General Refund Guidelines

1. No Standard Refunds: Given that tickets are issued in the form of Non-Fungible Tokens (NFTs), we generally advise event organizers to specify that events do not support refunds.
2. Manual Refund Process: In exceptional circumstances where a refund is deemed necessary, we can facilitate this on a manual basis.

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B. Refund Request Procedure

1. Initiating a Refund: Either event organizers or ticket purchasers can initiate a refund request by submitting relevant details to our support team.
2. Verification: Our team will verify the details and circumstances of the refund request before processing.

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C. Refund Amounts

1. Standard Refund: The standard refund amount will be the ticket price minus the payment processing fee, as payment processing fees from platforms like Stripe or CoinGate are non-refundable.
2. Full Refund: We can facilitate a full refund, inclusive of the payment processing fee, under special circumstances. However, the cost of the payment processing fee will then be transferred to the event organizer.

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II. Contact

For any inquiries or to initiate a special settlement or refund request, please contact our support team.