Refund Policy

I. Refund Policy

A. General Refund Guidelines

1. No Standard Refunds: Given that tickets are issued in the form of Non-Fungible Tokens (NFTs), tickets issued via Moongate generally do not support refunds.

2. Manual Refund Process: In exceptional circumstances where a refund is deemed necessary, we can facilitate this on a manual basis.

B. Refund Request Procedure

1. Initiating a Refund: Either event organizers or ticket purchasers can initiate a refund request by submitting relevant details to our support team.

2. Verification: Our team will verify the details and circumstances of the refund request before processing.

C. Refund Amounts

1. Standard Refund: The standard refund amount will be the ticket price minus the payment processing fee, as payment processing fees from platforms like Stripe or CoinGate are non-refundable.

2. Full Refund: We can facilitate a full refund, inclusive of the payment processing fee, under special circumstances. However, the cost of the payment processing fee will then be transferred to the event organizer.

III. Contact

For any inquiries or to initiate a special settlement or refund request, please contact our support team via email / telegram / discord