# Welcome {% hint style="info" %} This guide is intended for customers who are purchasing/redeeming tickets to events that are ticketed by, or members of membership programs administered via Moongate. If you are an event organizer or membership program operator, you can find our[ Merchant User Guide here](https://moongate.gitbook.io/moongate-merchant-user-guide/merchant-guide/welcome). {% endhint %} [Moongate](https://app.moongate.id/) is a Web3 ticketing and membership platform that makes it easy to access a world of exclusive experiences and benefits. Using Moongate, event organizers can issue tickets and memberships as NFTs, enabling them to deliver additional perks and value to event goers and membership holders. We’ve built Moongate to deliver a seamless and straightforward a user experience, so that both users with no Web3 experience and Web3 power users feel equally at home. Couldn’t find what you’re looking for? Please contact us at . *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.moongate.id/moongate-user-guide/welcome.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.