# Merchant FAQs

<details>

<summary>The results show as invalid after I scan the QR code, but the user actually owns the NFT.</summary>

Absolutely. Once you duplicate the template, only you and the workspace collaborators have access to your copy of the FAQ.

</details>

<details>

<summary>Where can I check my log-in details for the Moongate Verify App?</summary>

Please refer to the [Check-in Guide](https://app.gitbook.com/o/3ssbzoC2LuFC7GmlQofA/s/ArGy7vQWZPA9Z8R1a6dv/~/changes/57/merchant-guide/checking-in-validation) for details.

</details>

<details>

<summary>How to interpret the verification results?</summary>

Please refer to the [Check-in Guide](https://app.gitbook.com/o/3ssbzoC2LuFC7GmlQofA/s/ArGy7vQWZPA9Z8R1a6dv/~/changes/57/merchant-guide/checking-in-validation) for details.

</details>

<details>

<summary>A user purchased a ticket to my event on the secondary market. How will their ticket be authenticated?</summary>

Assuming the wallet containing their newly purchased ticket is connected to their Moongate account, they can follow our [user check-in guide](https://app.gitbook.com/o/3ssbzoC2LuFC7GmlQofA/s/Ps9WV9RUj2RXqMDzqNhJ/~/changes/7/the-basics/checking-into-events-proving-membership) as usual to successfully check into the event.

The QR code sent to the original purchaser’s email will be automatically invalidated upon transfer, eliminating the risk of potential duplicate tickets.

</details>

<details>

<summary>How to check NFT tickets / membership ownership in real life using the Moongate Verify App?</summary>

Please refer to the [Check-in Guide](https://app.gitbook.com/o/3ssbzoC2LuFC7GmlQofA/s/ArGy7vQWZPA9Z8R1a6dv/~/changes/57/merchant-guide/checking-in-validation) for details.

</details>

<details>

<summary>What is Moongate fund's settlement and refund policy?</summary>

Please refer to Moongate’s [Fund Settlement and Refund Policy](https://app.gitbook.com/o/3ssbzoC2LuFC7GmlQofA/s/ArGy7vQWZPA9Z8R1a6dv/~/changes/57/merchant-guide/fund-settlement-and-refund-policy/fund-settlement-and-refund-policy) guide for details.

</details>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.moongate.id/merchant-guide/support/merchant-faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.