Moongate Docs
Moongate Merchant Guide
Moongate Merchant GuideMoongate User Guide
Moongate Merchant Guide
Moongate Merchant GuideMoongate User Guide
  • Merchant Guide
    • Get Started
      • Welcome
        • The Basics - Blockchains and NFTs
        • Quick Start
    • Creating a Campaign
      • Ticketing
        • Creating an Event
        • Creating Tickets
        • Gating by NFT/Email/Wallet
        • Invite-Only Tickets
        • Require Approval
      • Membership
        • Creating a Membership Program
        • Creating Membership Tiers
        • Gating by NFT/Email/Wallet
        • Invite-Only Membership Tiers
      • Stripe Connected Payments
    • Distribution
      • Discount & Promo Codes
      • Airdropping
    • Checking In/Validation
    • Benefits
      • Creating a Benefit Campaign
      • Creating a Benefit
      • Gating by NFT + Email/Wallet
    • Customer Insights
      • View Sales & Attendance Data
      • View Customer Info
      • UTM Tracking
      • Data Reports
    • Admin Settings
      • Collecting User Payments
      • Collecting User Information
      • Team Management
      • Onsite Registration
      • Cancel Ticket Transaction
    • Quest App
      • Quest Merchant App
    • Technical Information
      • Blockchain & Contract Information
    • Custom Features
      • Implementing Custom Features
    • Support
      • Merchant FAQs
    • Fund Settlement and Refund Policy
      • Fund Settlement and Refund Policy
Powered by GitBook
On this page
  1. Merchant Guide

Support

PreviousImplementing Custom FeaturesNextMerchant FAQs

Last updated 4 months ago

The results show as invalid after I scan the QR code, but the user actually owns the NFT.

Absolutely. Once you duplicate the template, only you and the workspace collaborators have access to your copy of the FAQ.

Where can I check my log-in details for the Moongate Verify App?

Please refer to the for details.

How to interpret the verification results?

Please refer to the for details.

A user purchased a ticket to my event on the secondary market. How will their ticket be authenticated?

Assuming the wallet containing their newly purchased ticket is connected to their Moongate account, they can follow our as usual to successfully check into the event.

The QR code sent to the original purchaser’s email will be automatically invalidated upon transfer, eliminating the risk of potential duplicate tickets.

How to check NFT tickets / membership ownership in real life using the Moongate Verify App?

Please refer to the for details.

What is Moongate fund's settlement and refund policy?

Please refer to Moongate’s guide for details.

Check-in Guide
Check-in Guide
user check-in guide
Check-in Guide
Fund Settlement and Refund Policy