# Fund Settlement and Refund Policy

**I. Fund Settlement Policy**

**A. Standard Settlement Procedure**

1. **Settlement Period**: Funds will be settled to event organizers within 7 days following the conclusion of the event.
2. **Settlement Currency**: Funds can be settled in either cryptocurrency or fiat currency, as per the preference of the event organizer.
3. **Currency Conversion**: In instances where funds are collected in both cryptocurrency and fiat, we offer the flexibility to convert and settle all funds in either currency type, handling all necessary on/off-ramp procedures internally.

**B. Special Settlement Requests**

1. **Frequency**: Upon special request, funds can be settled on alternative schedules, such as weekly or monthly.
2. **Request Procedure**: To initiate a special settlement request, event organizers must contact our finance team, providing relevant details and justifications for the altered settlement period.

**II. Refund Policy**

**A. General Refund Guidelines**

1. **No Standard Refunds**: Given that tickets are issued in the form of Non-Fungible Tokens (NFTs), we generally advise event organizers to specify that events do not support refunds.
2. **Manual Refund Process**: In exceptional circumstances where a refund is deemed necessary, we can facilitate this on a manual basis.

**B. Refund Request Procedure**

1. **Initiating a Refund**: Either event organizers or ticket purchasers can initiate a refund request by submitting relevant details to our support team.
2. **Verification**: Our team will verify the details and circumstances of the refund request before processing.

**C. Refund Amounts**

1. **Standard Refund**: The standard refund amount will be the ticket price minus the payment processing fee, as payment processing fees from platforms like Stripe or CoinGate are non-refundable.
2. **Full Refund**: We can facilitate a full refund, inclusive of the payment processing fee, under special circumstances. However, the cost of the payment processing fee will then be transferred to the event organizer.

**III. Contact**

For any inquiries or to initiate a special settlement or refund request, please [contact our support team](mailto:support@moongate.id).


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