# Cancel Ticket Transaction {% tabs %} {% tab title="Events" %} 1. **Navigate to the 'Dashboard' panel by selecting any event in the 'Event' Panel**
2. **To cancel a transaction, go to the 'Sales' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**
3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**
4. **Email notifications will be sent to users upon the cancellation of their tickets.**
5. **Status will be changed to 'Cancelled' on the selected ticket.**
**Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.** {% endtab %} {% tab title="Membership" %} 1. **Navigate to the 'Dashboard' panel by selecting any memberships in the 'Membership' Panel**
2. **To cancel a transaction, go to the 'Members' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**
3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**
4. **Email notifications will be sent to users upon the cancellation of their tickets.**
5. **Status will be changed to 'Cancelled' on the selected ticket.**
**Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.** {% endtab %} {% tab title="Benefits" %} 1. **Navigate to the 'Dashboard' panel by selecting any benefits in the 'Benefit' Panel**
2. **To cancel a transaction, go to the 'Summary' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.**
3. **Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.**
4. **Email notifications will be sent to users upon the cancellation of their tickets.**
5. **Status will be changed to 'Cancelled' on the selected ticket.** ![](https://mintlify.s3.us-west-1.amazonaws.com/moongate-85/images/admin-settings/cancel-ticket-transactions/cancel%20status.png) {% endtab %} {% endtabs %} {% hint style="warning" %} Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.moongate.id/merchant-guide/admin-settings/cancel-ticket-transaction.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.