Cancel Ticket Transaction

Organizers can now offer a cancellation feature for tickets. To enable this feature, please request assistance from our team.

Events

1. Navigate to the 'Dashboard' panel by selecting any event in the 'Event' Panel

1. To cancel a transaction, go to the 'Sales' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

1. Email notifications will be sent to users upon the cancellation of their tickets.

1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.

Membership

1. Navigate to the 'Dashboard' panel by selecting any memberships in the 'Membership' Panel

1. To cancel a transaction, go to the 'Members' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

1. Email notifications will be sent to users upon the cancellation of their tickets.

1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.

Benefits

1. Navigate to the 'Dashboard' panel by selecting any benefits in the 'Benefit' Panel

1. To cancel a transaction, go to the 'Summary' tab, find the 'Action' column, click on the three dots, and then select 'Cancel'.

1. Confirmation dialog will appear once the 'Cancel' button is clicked to ensure the action is intentional.

1. Email notifications will be sent to users upon the cancellation of their tickets.

1. Status will be changed to 'Cancelled' on the selected ticket.

Once the cancellation is confirmed, the ticket status will be changed to “Cancelled”, and will no longer be valid for use.